Groundwork

The number one mistake by scenario designers is to just ... design a scenario. The result is a generic, too-easy activity.

To a create realistic, challenging scenario, we need to do a bunch of other things first:

• Identify and measure the problem we're trying to solve
• Define our audience
• Identify what they need to do on the job and why they're not doing it now
• Confirm that scenarios are part of the solution
• Decide what we even mean by "scenario"

We'll do all that in this section. Click an item on the menu to start.